Can i change feedback on amazon

One and two star ratings are considered negative feedback. Luckily, the process for handling damaging Amazon seller feedback is clear and doable for any type of seller. Feedback that violates their guidelines will be removed by Amazon upon request, allowing the seller to maintain a high feedback rating. Products that are listed under the Fulfillment-by-Amazon FBA program have even wider conditions for feedback removal.

For non-FBA listings, negative feedback about product condition, shipping, and delivery will not be removed since non-FBA sellers are responsible for those tasks. Amazon gives buyers the power to remove their seller feedback. If you contact the buyer, resolve their problem, and politely ask that they revoke their comments, they may have a change of heart. To respond, follow these steps :. Solving the issue will bring the customer back to your side, so you can then politely request feedback removal.

If the buyer does agree to remove their negative feedback, provide them with the following removal instructions :. Buyers submit negative feedback because they feel like they have been provided sub-standard service.

Some review types that could be up for Amazon removal include:. There are no shortcuts when it comes to handling negative reviews as a seller. Your primary courses of action are responding to the review and reporting potentially illegal product reviews to Amazon. Some websites offer services that claim they can get negative reviews removed at a high success rate.

These practices could be traced back to you and result in major consequences, including products being de-listed, withdrawal of selling privileges, and in some cases even legal action.

Negative product reviews are unfortunately a part of life on Amazon. Handle them with grace, learn from them constructive feedback , and keep offering great products and customer service to your customers. In the end, if you do things the right way, your positive reviews will far outweigh your negative ones. Start Free Trial Sign in. By continuing, you accept the privacy policy. Tags: Amazon Product Reviews , amazon seller tips.

Share on Facebook Share on Twitter. After this period, feedback can no longer be removed. Feedback plays an important role when Amazon awards the Buy Box. Amazon calculates your average feedback rating based on the feedback received over the last 12 months. Sellers should have a formal process for collecting and managing feedback — even long-term sellers should continue to collect feedback. It could be an opportunity for you to improve an area of your business that you could do better in and provide a better customer experience.

In Feedback 4 min read. Well, firstly, not all negative feedback can be removed. More specifically, seller feedback is a key component of your Order Defect Rate which is calculated based on how much negative feedback you get. With all other things being equal, a seller with a solid reputation for providing a great customer experience will win the Buy Box more often than one with a history of disappointing Amazon customers.

In certain cases, Amazon will even penalize sellers whose Order Defect Rate gets too high with suspensions or an outright ban. Learn more about common mistakes that lead to account suspension here. First and foremost, to collect more feedback from your customers you can simply ask.

Many sellers who have trouble generating reviews and feedback neglect to do this. Your request must not violate these guidelines Amazon shoppers have grown accustomed to free, two-day shipping, and late arrivals are a big source of negative feedback. Providing your product on time should be non-negotiable, and providing your product early is even better.

Early arrivals can delight buyers and result in favorable ratings. Expediting internal order processing and upgrading customer shipment methods can be great ways to improve your feedback. Running out of stock results in negative feedback. Proactive inventory management is key in building a healthy feedback score. Keep your inventory available and accurately listed. Using FBA can improve your processes. Read more about how to forecast inventory for Amazon. If you provide easy returns, customers will appreciate your customer service leading to more positive comments.

Amazon encourages sellers to "rigorously" review their return policies along with providing full product refunds for a standard day period. Read more on how to track and reduce your return rate. When a product fails to meet or exceed the expectations set in your product listing, the customer is left disappointed and the seller is to blame. Be honest and transparent in your descriptions and provide accurate information that you believe will help your buyer gain a better understanding of your product.

Be especially careful to add detail and manage expectations with private label and bundled items. Sometimes, negative feedback is given even when it is undeserved.